1. Recitals 1.1 The Seller is a company registered in the Commercial Register of the Metropolitan Court in Prague, Section B, file 23670, with its registered office at Žatecká 110/2, Prague 1 – Staré Město, 110 00, ID No.: 07312890, VAT No: CZ07312890 (hereinafter referred to as the “Seller”), engaged in the sale of products (hereinafter referred to as the “Goods”), tickets to facilities/tours it operates (hereinafter referred to as “eTicket”/”eTickets”) and services (hereinafter referred to as the “Service”/”Services”) via an online store at www. eshop.prague.eu (hereinafter referred to as the “Online Store”). 1.2 The Purchaser purchases the Goods, eTickets or Services via the Online Store. The Purchaser is a natural person who is not making a purchase as part of business or in the exercise of a profession (hereinafter referred to as the “Consumer”) or as a non-consumer, i.e. a business (hereinafter referred to as “Business”) (Businesses and Consumers hereinafter referred to as the “Purchaser”). 1.3 These Terms and Conditions define the mutual rights of the Purchaser and the Seller (hereinafter collectively referred to as the “Parties” or separately as a “Party”) in connection with the purchase contract remotely concluded between the Seller and the Purchaser through the Online Store, i.e. using a means of communication enabling the conclusion of the contract without the simultaneous physical presence of the Parties (hereinafter referred to as the “Purchase Contract”). 2. Purchase Contract 1.1 By the Purchase Contract, the Seller undertakes to hand over to the Purchaser and enable the Purchaser to acquire the ownership of the Goods, eTicket or provide/enable the use of the Service under the Purchase Contract and the Purchaser undertakes to pay the Seller the purchase price of the Goods, eTicket or Service displayed in the Online Store. 1.2 The Goods, eTickets and Services are advertised by the Seller on the website of the Online Store. The Purchase Contract is formed after the Purchaser places an order, once it is accepted by the Seller. The Seller will send the Purchaser a confirmation of receipt of the order/confirmation of purchase to the e-mail address specified by the Purchaser in the order. The Purchase Contract so concluded may be amended or cancelled only by mutual agreement of both Parties, or for statutory reasons. 1.3 Before placing an order, the Purchaser is allowed to check and change the information entered by the Purchaser in the order. The Purchaser is allowed to identify and correct errors in the order. The Purchaser places the order by clicking the “order and pay” button. 1.4 The Purchaser is bound by these Terms and Conditions upon the submission of the completed order form. When concluding the Purchase Contract, the Purchaser is allowed to read the current version of the Terms and Conditions and, for eTickets, also the current version of the rules of the respective facility. By confirming and submitting the order, the Purchaser declares he has read the Terms and Conditions and, in the case of an eTicket, by submitting the order, the Purchaser declares he has also read the rules of the respective facility. 1.5 Confirmation of the concluded Purchase Contract will be issued by the Seller in text form to the Purchaser no later than at the time of delivery of the Goods or before the Purchaser starts using the Service. 2. Purchase Price and Reservation of Ownership 1.1 The current price of the Goods, eTickets and Services including VAT and any other taxes, fees or other charges is always displayed on the Online Store website. The Goods, eTickets or Services are always sold for a price displayed on the Online Store website at the time an order is placed. The Purchaser will acquire the relevant ownership right only upon full payment of the purchase price. 2. Payment Terms 2.1 The Seller reserves the right to change the prices of Goods, eTickets and Services listed in the Online Store. The price shown when an order is placed (i.e. the current price listed in the Online Store at that time) is valid until the Purchase Contract has been concluded. In every case, the Purchaser must pay the purchase price of the Goods no later than the date of their receipt. 2.2 Payment method: payment in cash – only at the Seller´s premises, cashless payment via the PayU payment system. 3. Delivery Terms 3.1 The Goods will be delivered depending on their availability and the Seller´s operational capabilities as soon as possible, but no later than 30 days from entry into the Purchase Contract. If the Goods are not delivered within the said time limit, the Seller may ask the Purchaser for a reasonable additional time limit for delivery. For Services paid in cashless form, a voucher entitling to use the Service (hereinafter also referred to as “Voucher”) will be sent to the e-mail address specified by the Purchaser in the order. eTickets will be sent to the Purchaser as an attachment to the e-mail confirming purchase, i.e. after payment of the eTicket in cashless form. 3.2 The place of delivery of the Goods is set out in the order placed by the Purchaser. Delivery of the Goods to the address specified in the Purchaser´s order will be deemed to be fulfilment of the delivery. Delivery to the relevant destination will be arranged by the Seller. The tax document (invoice) will be sent to the e-mail address specified in the order. 3.3 Goods can be delivered anywhere in the world. Shipping the Czech Republic and abroad is fully covered by the Purchaser. Shipping is inclusive of VAT. 3.4 Method of delivery – Czech Post (delivery time according to the chosen country), or PPL. 4. Cancellation by Purchaser 4.1 The Purchaser has the right to cancel the order at any time before the Goods are dispatched or the Voucher or eTicket is sent without any charge from the Seller. Due to the Seller´s automated system, closed and dispatched orders cannot be altered or changed in any way. 4.2 The Purchaser cannot ask for a refund after a Voucher for an individual or regular walk (products of the Pragensia viva section) has been purchased. If the Purchaser is unable to attend the walk and informs the Seller at least 72 hours in advance, the walk can be rescheduled at no charge. 4.3 The Purchaser has the right to request a refund of the purchase price for the History of Prague (Pražská univerzita), Experience Prague, Prague University for Everyone (Pragensia viva products) and for all courses for current and future guides only for serious family or health reasons. The Purchaser is obliged to provide evidence of the specific reason/situation. The Seller will consider each request for a refund and the underlying reasons on a case-by-case basis. The Purchaser´s right to a refund is not automatic. 4.4 Purchased eTickets may not be exchanged or refunded in accordance with the provisions of Section 1837(j) of the Civil Code, except as otherwise stated in these Terms and Conditions. 4.5 If a portion or the entire purchase price has already been paid when the Purchaser cancels the order in accordance with the above provisions, this amount will be refunded by the method used for the original payment. 5. Cancellation By Seller 5.1 The Seller reserves the right to refuse or cancel the order or any portion thereof in the event that: the Goods are no longer manufactured or supplied, the Service cannot be performed or the Goods cannot be delivered due to force majeure, entry to the relevant venue/tour circuit is not possible, whether for reasons of force majeure or otherwise, the purchase price stated in the order has not been paid by the Purchaser, the Seller´s supplier has significantly changed the price of the Goods or Services. 5.2 In the event of cancellation of an order, if a portion or the entire purchase price has already been paid, this amount will be refunded to the person who made payment using the same method as for the original payment, except as otherwise agreed. 6. Claims 1.1 The rights and obligations of the Parties arising from defects are governed by the relevant laws and regulations (including without limitation the relevant provisions of the Civil Code). 1.2 The Seller guarantees to the Purchaser that the Goods are free from defects upon receipt. Without limiting the generality of the foregoing, the Seller guarantees the following to the Purchaser as at delivery of the Goods: the Goods have the characteristics agreed between the Parties and, in the absence of agreement, have the characteristics described by the Seller or expected by the Purchaser having regard to the nature of the Goods; the Goods are fit for the purpose declared by the Seller or for which Goods of that kind are usually used; the Goods are of the appropriate quantity, measure or weight; the Goods comply with the requirements of the law. If a defect becomes apparent within twelve months of receipt, the Goods will be deemed to have been defective on receipt, unless this is precluded by the nature of the Goods or the defect. 1.3 If an item has a defect, the Purchaser may demand its removal. At his option, he may demand delivery of a new item without defect or repair of the item, unless the chosen method of removing the defect is impossible or unreasonably expensive compared to the other. This will be assessed, by way of example and in no way limited, with regard to the significance of the defect, the value which the item would have had without the defect and whether the defect can be removed using the second method without considerable inconvenience for the Purchaser. 1.4 The time limit for exercising the rights from defects starts on the day of receipt of the Goods by the Purchaser, i.e. on the date indicated on the proof of purchase. The time limit is 24 months. The rights under the liability for defects in the Goods will expire if they have not been exercised within the said time limit. 1.5 The Purchaser may not exercise any claims from defects caused by the Purchaser himself. Wear and tear caused by normal use of the Goods is not considered to be a defect. 1.6 The Seller will remove the defect within a reasonable time after it has been notified so as not to cause significant inconvenience to the Purchaser, taking into account the nature of the Goods and the purpose for which they have been purchased. 1.7 The Purchaser may demand a reasonable discount or withdraw from the Purchase Contract if the Seller has refused or failed to remove the defect; if the defect occurs repeatedly; if the defect is a material breach of the Purchase Contract; or if it is apparent from the Seller´s statement or the circumstances that the defect will not be removed within a reasonable time or without substantial inconvenience to the Purchaser. A reasonable discount will be determined as the difference between the value of defect-free Goods and the defective Goods received by the Purchaser. 1.8 The Purchaser may not withdraw from the Purchase Contract if the defect in the Goods is insignificant; a defect is not deemed insignificant. 1.9 If the Purchaser withdraws from the Purchase Contract, the Seller will refund the Purchase Price to the Purchaser without undue delay after receipt of the Goods from the Purchaser or after the Purchaser has produced proof of dispatch. 1.10 Damaged, destroyed, lost or stolen eTickets will not be replaced and no refund will be made to the Purchaser. Any tampering with an eTicket will render it invalid. 2. Claims Policy 2.1 The Seller accepts claims at eshop@prague.eu or Žatecká 110/2, Prague 1 – Staré Město, 110 00. A sample claim form is available on the Online Store website www.eshop.prague.eu. 6.1 The Seller is obliged to decide on the claim immediately, in more complex cases within three working days. This time limit is exclusive of the time required for a professional assessment of the defect. The Seller is obliged to issue a written confirmation to the Purchaser, stating the date and place of the claim, the characteristics of the claimed defect, the resolution method required by the Purchaser and the manner in which the Purchaser will be informed of resolution of the claim. If it is possible to submit a claim electronically via the Internet, the claim report will be sent to the Purchaser´s e-mail address. A claim is made once the Seller receives the claimed Goods from the Purchaser. 6.2 The Seller will have the right to reject a claim for Goods in cases where the claimed Goods and/or their components are contaminated or are contrary to requirements for hygienically safe submission of the Goods for claim procedure. 6.3 Claims including the removal of defects must be resolved without undue delay, no later than 30 days from the date of the claim, unless the Seller and the Purchaser agree on a longer time limit. Expiry to effect of the time limit will be deemed a material breach of the Purchase Contract. The Seller is obliged to confirm to the Purchaser in writing the method of resolution of the claim and the duration of the claim. The Purchaser will not be entitled to change the selected method without the Seller´s consent, except in the event that the chosen method of resolution is impossible or the time limit for resolution would not be met. 6.4 The time limit for the resolution of the claim is suspended if the Seller has not received all the documents necessary for the claim (including without limitation parts of the Goods, other documents, etc.). The Seller is obliged to request additional documents from the Purchaser as soon as possible after the Purchaser submits the claim. The time limit is suspended from the date of such request until the Purchaser delivers the necessary documents. 6.5 After resolving the claim, the Seller will notify the Purchaser of the resolution either by phone, SMS or e-mail address specified in the order sent or communicated by the Purchaser in the claim form. Goods sent via a carrier will be automatically delivered to the Purchaser´s address after claim has been resolved, except as otherwise agreed between the Purchaser and the Seller. The Seller will issue the Purchaser with a written confirmation of the date and manner of claim resolution, including confirmation of the repair and the duration of the claim, or the reasons why the claim has been declined. 6.6 The Purchaser is obliged to take possession of the claimed Goods within 30 days from the deadline for claim resolution at the latest, after which time the Seller is entitled to charge a reasonable storage fee or sell the Goods at the Purchaser´s expense. The Seller must give the Purchaser prior notice of this and a reasonable additional time limit to take possession of the Goods. 6.7 The Purchaser is obliged to check the Goods received and make sure they conform to the claim certificate. The Purchaser is also required to check that the Goods are complete, including without limitation that the packaging contains everything it is supposed to contain. Later complaints will be declined. 6.8 In the event of an accepted claim where the Goods cannot be replaced or a defect cannot be removed, the purchase price paid for the Goods including shipping will be refunded to the Purchaser´s account. 7. Withdrawal by Consumer from Purchase Contract Concluded Remotely 10.1 A Consumer is entitled to withdraw from the Purchase Contract within 14 days of receipt of the Goods or Voucher, without giving any reason and without any penalty in accordance with the provisions of Section 1829 et seq. of the Civil Code. In this case, the Consumer will contact the Seller at the following e-mail address: eshop@prague.eu or at the address Žatecká 110/2, Prague 1 – Staré Město, 110 00 or via the Seller´s data box and indicate that he is withdrawing from the Purchase Contract, stating the order number, date of purchase and bank account number for the refund purchase price. 10.2 The Consumer may also use the sample Purchase Contract withdrawal form. The Consumer will send the completed sample form to the Seller´s registered office (Žatecká 110/2, Prague 1 – Staré Město, 110 00) or to the Seller´s e-mail address eshop@prague.eu. 10.3 The Consumer´s right to withdraw from the Purchase Contract is not to be understood as a free-of-charge rental service. If the right to withdraw from the Purchase Contract is exercised within 14 days of receipt of the Goods or the Voucher, the Consumer must hand over to the Seller everything he has received under the Purchase Contract. The Consumer undertakes to send the Goods to the address of the Seller´s registered office (Žatecká 110/2, Prague 1 – Staré Město, 110 00). The Goods sent back by the Purchaser to the Seller´s address in connection with the withdrawal from the Purchase Contract must not show signs of use, must be undamaged, complete (including accessories, warranty certificate, instructions, original packaging, etc.) and with the original proof of purchase of the Goods. 10.4 In the event of withdrawal, the Purchase Contract will be cancelled from the start. If the Purchase Contract is withdrawn from, the Consumer will bear the costs of returning the Goods to the Seller. 10.5 When the Consumer withdraws from the Purchase Contract in accordance with the preceding paragraphs, the Seller will refund the amount received from the Consumer within 14 days of the Consumer´s withdrawal from the Purchase Contract using the same method as the Consumer for the original payment, except as otherwise required by the Consumer. If the Consumer withdraws from the Purchase Contract, the Seller is obliged to refund the Consumer only after the Consumer has returned the Goods to the Seller or submitted proof of dispatch of the Goods to the Seller. 10.6 Withdrawals from the Purchase Contract sent to the Seller later than 14th days after receipt of the Goods or Voucher will be null and void. 10.7 When the Goods are delivered damaged, incomplete or otherwise degraded, including degraded as a result of normal use, the Seller may require the Consumer to provide compensation for the reduction in value of the returned Goods, without prejudice to the Consumer´s right to withdraw from the Purchase Contract without any penalty. Normal damage to the original packaging caused by unpacking the Goods cannot be considered as degradation of the Goods. 10.8 In certain cases, the Consumer cannot withdraw from the Purchase Contract concluded with the Seller remotely, including without limitation: The Service rendered under the Purchase Contract was performed with the prior express consent of the Consumer before the expiry of the withdrawal period The Goods were delivered in sealed packaging, the Consumer has removed the Goods from the packaging and they cannot be returned for hygiene reasons, The Service is provided to the Consumer by the Seller on a specific date or within a specific period, including without limitation in the context of guided tours, the Purchaser bought an eTicket. 8. Purchaser´s Privacy 8.1 Personal data of the Purchaser (natural person, as well as all natural persons representing the Purchaser – legal entities) are collected, stored and processed in accordance with the applicable legislation of the Czech Republic, including without limitation with Act No. 110/2019 Sb., on the processing of personal data, as amended, and Regulation (EU) 2016/679 (GDPR). 8.2 The personal data of the Purchasers in the scope of identification data and contact data are processed and collected for the purpose of concluding the Purchase Contract, delivering the Goods, eTickets or rendering the Services under the Purchase Contract, claims and related steps, as well as for keeping records of purchases. For this purpose, personal data are processed to fulfil the Purchaser´s order, or to handle other contractual matters, e.g. claims. 8.3 Purchasers´ personal data are fully secured against misuse. The Seller will not transfer the Purchasers´ personal data to third parties with the following exceptions. The Seller will, to the minimum extent necessary for the delivery of the Goods, forward the necessary data to the carrier. To the extent necessary, personal data will be transferred to the operator of the payment system for making payment for the Goods, eTickets or Services. 8.4 A Purchaser who participates in events organized by the Seller´s Pragensia viva section acknowledges and agrees that photographs and/or audiovisual recordings may be taken during these events for the purpose of their documentation, but under no circumstance for capturing images of specific individuals. The Purchaser further acknowledges and agrees that these photographs or audiovisual recordings may be used by the Seller for advertising and promotional purposes, in accordance with the provisions of Sections 84 – 90 of Act No. 89/2012 Sb., the civil code, as amended, Act No. 110/2019 Sb., on the processing of personal data, and Regulation (EU) 2016/679 (GDPR). To reject/withdraw consent to the use of photographs or audiovisual recordings, contact the Seller electronically at: gdpr@prague.eu. 8.5 Personal data of the Purchasers in the scope of identification and contact data as well as data on orders of the Purchasers are stored by the Seller based on a legitimate interest for the purpose of protection of legal claims, internal records of the Seller and checks. The legitimate interest in this case is the protection of legal claims, ensuring the proper provision of Services and the prevention, detection and avoidance of possible fraudulent conduct. 8.6 The Seller also processes the personal data of the Purchasers in the scope of identification and contact data on the basis of a legitimate interest consisting in improving the Seller´s services and the Seller´s interest in effective promotion of the Goods, eTickets and Services through direct marketing. The Purchaser may refuse the processing of personal data on the basis of this legitimate interest at any time by sending an email to gdpr@prague.eu. 9. Detailed Terms and Conditions for Selected Services 9.1 The training for guides (Pragensia viva product) is open to all holders of the Czech National Guide Card who are registered on the prague.eu website. A discounted admission fee is provided to holders of the Prague Guide Card issued by the Seller. Only one ticket can be purchased per a guide card. 9.2 Unless otherwise stated, the admission to the facilities within the History of Prague and Prague University for Everyone Service (Pragensia viva product) is included in the final price of the Service. 9.3 Reservation before the sale of new cycles within the Prague University for Everyone Service (Pragensia viva product) is not possible. 9.4 Multimedia presentations are copyrighted works of the lecturers in accordance with Act No. 121/2000 Sb., the copyright act, as amended, and the participants are not entitled, without the consent of the owner of the copyrighted work, to redistribute, make copies of or otherwise use them. 9.5 The ticket for Experience Prague and History of Prague Service (Pragensia viva product) is transferable. Reduced admission is granted to children under 15, students under 26, seniors over 65, ztp/ztp+p (severely disabled/severely disabled requiring guide) card holders, participants of ongoing guide courses and Prague guide card holders. 9.6 Events organized under Pragensia viva are held regardless of weather conditions. 9.7 Walks within the History of Prague and Experience Prague Service (Pragensia viva products) require at least ten (10) participants. The maximum capacity is 35 persons, unless otherwise specified by the Guide or the Seller. The Purchaser will be refunded the total purchase price paid if a Pragensia viva product is cancelled due to insufficient number of participants. 9.8 The Seller will not be obliged to refund the purchase price for the History of Prague and Experience Prague Service (Pragensia viva products) except in the case of the Consumer´s withdrawal from the contract in accordance with the conditions set out above in Article 10 of these Terms and Conditions. The Seller is not obliged to exchange the ticket paid for by the Purchaser for another ticket. 9.9 The participant of any Pragensia viva event is obliged to present a valid Voucher to the guide or the organizational staff of the Seller before the start of the event. 9.10 For each ticket for an outdoor walk organized under the History of Prague Service (Pragensia viva product), the Purchaser receives one wheel for the 5 + 1 loyalty card. A Purchaser who accumulates five wheels is entitled to a sixth walk free of charge. The sixth free-of-charge walk applies to events with a (5+1) sign next to the price of the walk that are not already sold out. The Purchaser may redeem the full 5+1 loyalty card at the Seller´s Tourist Information Centers where a free ticket will be issued to him. If the Purchaser is unable to claim the free ticket in person, an electronic application can be sent by e-mail to: vlastiveda@prague.eu. The Purchaser will receive the 5+1 loyalty card wheels upon payment of the ticket. If the Purchaser orders the ticket in the Online Store at www.eshop.prague.eu, a wheel in the 5 + 1 loyalty card will be marked by the Seller´s organizational staff or the guide at the meeting point of the walk upon presentation of a valid Voucher/ticket. The Purchaser will always receive the 5 + 1 loyalty cards at the meeting points with the Seller´s organizational staff. 9.11 The voucher for individual walks (Pragensia viva product) cannot be redeemed in the Online Store www.eshop.prague.eu. To order a selected individual walk, the Purchaser is required to send the order electronically to the following e-mail address: guides@prague.eu, indicating in particular: the name of the walk, the code of the purchased gift voucher, the date and time of the walk, at least 7 days before the start date of the selected walk. 9.12 Vouchers for individual tours (Pragensia viva product) are products with a financial value that can only be used for Prague Guides & Tours services. Vouchers cannot be exchanged for cash. 9.13 The Purchaser cannot claim a refund for Vouchers for individual walks, nor demand an alternative Service from the Seller, if the Voucher has not been fully used or has expired (Pragensia viva product). 9.14 The Prague Towers Voucher entitles Purchasers to visit more than one designated facility run by the Seller during the regular opening hours of these premises, upon presentation of a printed or electronic Voucher at any ticket office of the facility in question. Upon presentation of the Prague Towers Voucher, a multi-ticket will be issued for all designated facilities. Each Voucher or subsequently issued multi-ticket entitles the Purchaser to enter the designated facilities only once, within 365 days of the issue of the multi-ticket. The Prague Towers Voucher is valid for one calendar year from the date of issue, carries basic admission fee, and is not for special events. In the event of closure of any of the venues due to an emergency, the Purchaser will not be entitled to a refund of the admission fee for that venue. The Voucher cannot be exchanged for cash. 9.15 The Seller reserves the right to change the program for all events in the public program. 10. Additional Terms and Conditions for Purchase of Tickets 13.1 The eTicket is transferable and entitles its holder to a one-time entry to the facility selected by the Purchaser and run by the Seller, or to the selected tour circuit at the date and time specified on it. The visitor who presents the eTicket first will be deemed to be the holder of the eTicket by the facility staff. 13.2 Purchasers are not required to print the eTicket sent in the confirmation email, presentation in electronic form is sufficient. 11. Additional Terms and Conditions of Purchase of Pvp Tourist Card 14.1 The Seller also offers a multi-purpose Prague Visitor Pass, which enables access to selected facilities and check-in of passengers on Prague public transport with a specially negotiated fare. The use of the Prague Visitor Pass system is governed by special terms and conditions available at https://www.praguevisitorpass.eu/Terms. 12. Purchases via Online Store with and without Registration 15.1 Goods, eTickets and Services can be purchased in the Online Store with or without registration. Online Store registration is not mandatory. 15.2 For purchases without registration, information in the order is automatically stored in accordance with the privacy rules set out above in these Terms and Conditions in Article 11. In this case, the Purchaser has the option of purchasing without registration, provided that the following personal data is required: first name, surname, telephone, delivery address in the range of street, land registry number, city, country and postal code and email address. 15.3 The Purchaser can also register on the Seller´s web portal and create a customer account. To successfully create a customer account, it is necessary to fill in the following mandatory data: email address and password that will subsequently be used by the Purchaser/account user to log in to the customer account. The Purchaser/customer account user can subsequently add the following information to the account: first name; surname; postal address (street and postal number, city, postal code, country); contact e-mail; telephone; company data (company name, registration number, VAT number). If a purchase is made by a registered user, the Seller will store data of all purchases made by the Purchaser which is then displayed in the Purchaser´s account. 15.4 For more information on data protection, please see GDPR. 13. Final Provisions 13.1 All contractual relations between the Seller and the Purchaser are governed by the applicable laws of the Czech Republic and these Terms and Conditions. If any provision of these Terms and Conditions becomes invalid or unenforceable, this will not prejudice the validity and enforceability of the remaining provisions of these Terms and Conditions. 13.2 By concluding the Purchase Contract, the Purchaser accepts all provisions of the Terms and Conditions as in force at the time of the Order, including the price of the ordered Goods, Voucher, eTicket or Service specified in the confirmed Order, unless otherwise demonstrably agreed in a particular case. 13.3 Purchasers use the selected Service, eTicket entirely at their own responsibility. The Purchaser is obliged to assess for himself whether he is medically and physically fit to safely use the selected Service or to enter the premises/start tour for which he bought the eTicket. The Seller will not be liable for any bodily injury or damage to the Purchaser´s property resulting from the Purchaser´s own fault. 13.4 When using the Service and eTickets, the Purchaser undertakes to follow the instructions of the Seller´s organizational staff, guides, curators, safety regulations and visiting rules of individual facilities and observe the rules of civility and decent behavior. 13.5 The Purchaser is obliged to ensure that a Service user/eTicket holder under 15 years of age is accompanied and supervised by an adult, or to arrange for the consent of a legal representative when the participant is person under 18 years of age, if unaccompanied. 13.6 The Seller is entitled to unilaterally change or amend these Terms and Conditions at its discretion, provided that the current version is always displayed on the Seller´s website. For the rights and obligations between the Purchaser and the Seller, the version of the Terms and Conditions that is in force on the date of conclusion of the Purchase Contract will prevail. These Terms and Conditions are effective as of 12. 06 .2024.